![]() ![]() We told William Hill to ensure that terms and conditions were clearly worded and unambiguous, so that consumers would understand how the promotion worked and what amounts would be refunded. ![]() In the ruling the ASA said: "The ads must not appear again in the form complained of. In another case, a customer was refused a refund on the grounds they had not put up a big enough stake and money they "won" during a game and then subsequently lost was not counted as their own money.ĭespite William Hill claiming the promotions were self-explanatory, the ASA concluded that the wording of the terms was "unclear and contradictory". One customer complained to the Advertising Standards Authority that the ads were misleading, because the £5 refund was not made available unless further money was also staked.
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